![]() ![]() ProMerchant offers quick access to payments made. They can also use digital wallets to pay in person. Customers can use their card in person, over the phone or via mail, fax, text or email. ProMerchant’s credit card processing service lets you accept payments from major credit cards, such as Visa and Mastercard. Brand representatives responded to some of these negative reviews and reached out to each customer outside of the platform. However, out of the 188 reviews posted as of this writing, there were five complaints on TrustPilot in response to account holds and ProMerchant’s sales experience. User reviews consistently focus on the brand’s top-notch customer service, stating sales and service representatives are patient, knowledgeable, understanding and work to offer personalized solutions. The service provider has earned 4.9 out of five stars on TrustPilot, with 95% of reviewers giving five-star ratings. As a result, in the company’s five-year history, it has earned an overall positive reputation. ProMerchant specializes in offering catered solutions to each merchant and dedicated customer service. It also offers solutions for high-risk merchants. It offers credit card processing for brick-and-mortar, mail order, online and field service companies, including those in the restaurant, retail, phone/mail order and ecommerce industries. The credit card processor is based in Boston, Massachusetts, and is run by a crew of about 50 employees. The bottom line: ProMerchant may be the best credit card processing option for your business if you want low monthly and per-transaction prices and the support of a dedicated team.Ĭape Payments, LLC does business as ProMerchant and was launched in 2018 by Kevin Murphy. It also doesn’t have some add-on and optional features that competitors offer, such as the advanced bookkeeping, accounting and payroll tools that PayPal offers. In addition, the provider doesn’t offer online chat or a mobile app, limiting your options for communicating with the company and managing your account. ProMerchant is a new company and so may not be as experienced as some competitors, such as Square. Still, at 0.3% plus 10¢ for online and in-person transactions and a monthly fee of $5.95, its prices are low compared to most competitors, which generally have per-transaction rates of between 2.3% and 2.9%. As part of your personalized customer service, your ProMerchant team helps you decide which model makes financial sense for your company. The credit card processing company also offers two pricing models: Interchange and Zero Cost Processing. Online and mail order companies can set up card processing in as little as 48 hours. ProMerchant then sends free hardware overnight for fast credit card processing setup. Once your application gets approved (which can happen in a few hours), you’ll get assigned a dedicated customer support team to answer your questions. When you call, a sales representative takes the time to learn about your business, then creates a custom solution for you. ProMerchant stands out for how it supports customers. ![]()
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